Returns & Exchanges
At Springer's Jewelers, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your selection, we offer a 30-day return policy for a full refund or exchange on all unworn items in their original condition.
Initiate Your Return
Contact our customer service team or visit our online portal to request a Return Merchandise Authorization (RMA) number and a prepaid shipping label.
Pack Your Jewelry
Carefully place your item in its original presentation box with all certificates and warranty cards, then secure it inside a padded shipping box.
Ship the Package
Affix the prepaid label to your package and drop it off at any authorized carrier location, ensuring you obtain a receipt for tracking purposes.
Inspection and Refund
Once our gemologists verify the item's condition, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing